Refund policy

Return Policy

We stand by the quality of our skincare products and want you to be fully satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy under the following conditions:

Eligibility for Returns:

• Returns must be requested within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• We do not accept returns on used, opened, or partially consumed products.

How to Initiate a Return:

1. Contact Us – Email our support team at returns@terratallowskin.com with your order number and reason for the return.
2. Receive Instructions – We will provide return instructions and a return shipping address.
3. Ship the Item – Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure delivery.

Refunds & Processing:

• Upon receipt, we will process a refund to your original payment method within 5-7 business days.
• Original shipping costs are non-refundable.
  

Exchanges & Damaged Items:

• We do not offer direct exchanges. If you need a different product, please place a new order.
• If your item arrives damaged or defective, contact us as soon as possible, and we will gladly replace or refund the item.

For any questions, reach out to us at returns@terratallowskin.com. We’re happy to help!